How We Do Things Round Here – The Mahalo Agency

How We Do Things Round Here

We believe when we embark on a new engagement like this, that it’s worth agreeing on a list of things – and here they are:

  • We always answer emails to each other within a day, even if it’s just to say ‘got it’.
  • You’ll be invited as a guest into a purpose-built room in our Slack. Please use it.
  • You’ll pay your invoices by the due date or before; but never late.
  • We agree that all of our interactions are off the record, unless we agree otherwise.
  • We’ll never use legalese or intentionally trick you with loopholes in our agreements. Instead, we’ll be as clear as we can and honor what we said, and expect that you’ll do the same.
  • If we’re not sure, we’ll ask each other.
  • We don’t miss deadlines.
  • We don’t sprint at the end; we sprint at the beginning.
  • We don’t make compromises simply because bad planning means that we’re running out of time.
  • We eagerly highlight the potholes ahead, but spend no time casting blame after something fails.
  • We are intentional and specific about the work. “Who is it for” and “what is it for?” are the two key design questions.
  • If it’s not working, we’ll say so, and do it with specificity and kindness.
  • You’ll pay a lot, but expect to get more than you paid for because we do it better.
  • Oh, and no meat, of course – we like plants.


Camarillo, CA