The Mahalo Agency | Let’s Partner

How We Do Things Round Here

We believe when we embark on a new engagement, that it’s worth agreeing on a list of things – and here they are:
  • We always answer emails to each other within a day, even if it’s just to say ‘got it’.
  • You’ll be invited as a guest into a purpose-built room in our Slack. Please use it.
  • You’ll pay your invoices by the due date or before; but never late.
  • We agree that all of our interactions are off the record, unless we agree otherwise.
  • We’ll never use legalese or intentionally trick you with loopholes. Instead, we’ll be clear & do what we say & expect that you’ll do the same.
  • If we’re not sure, we’ll ask each other.
  • We don’t miss deadlines.
  • We don’t sprint at the end; we sprint at the beginning.
  • We don’t make compromises simply because bad planning means that we’re running out of time.
  • We eagerly highlight the potholes ahead, but spend no time casting blame after something fails.
  • We are intentional and specific about the work. “Who is it for” and “what is it for?” are the two key design questions.
  • If it’s not working, we’ll say so, and do it with specificity and kindness.
  • You’ll pay a lot, but expect to get more than you paid for because we do it better.
  • Oh, and no meat, of course – we like plants.


Camarillo, CA

[email protected]