We believe when we embark on a new engagement, that it’s worth agreeing on a list of things – and here they are:
- We always answer emails to each other within a day, even if it’s just to say ‘got it’.
- You’ll be invited as a guest into a purpose-built room in our Slack. Please use it.
- You’ll pay your invoices by the due date or before; but never late.
- We agree that all of our interactions are off the record, unless we agree otherwise.
- We’ll never use legalese or intentionally trick you with loopholes. Instead, we’ll be clear & do what we say & expect that you’ll do the same.
- If we’re not sure, we’ll ask each other.
- We don’t miss deadlines.
- We don’t sprint at the end; we sprint at the beginning.
- We don’t make compromises simply because bad planning means that we’re running out of time.
- We eagerly highlight the potholes ahead, but spend no time casting blame after something fails.
- We are intentional and specific about the work. “Who is it for” and “what is it for?” are the two key design questions.
- If it’s not working, we’ll say so, and do it with specificity and kindness.
- You’ll pay a lot, but expect to get more than you paid for because we do it better.
- Oh, and no meat, of course – we like plants.